An
individual walks into your Post Office and requests you to open an account. As
a Counter Assistant, you will check whether he is an existing customer or not.
If he is not an existing customer, you will create a CIF (Customer Information
File) as a prerequisite to open an account.
Let us
see the Creation and Other processes related to CIF ID in Finacle CBS
Ø Customer information file (CIF) is a
unique record of every customer stored in system.
Ø Every individual needs to have a unique
identity called the CIF ID to open an account. A customer may have many
accounts, but can only have one CIF ID which represents a unique identifiable
record for that customer.
Ø CIF creation is the first step in the
process for any new customer relationship.
Ø In Finacle CBS, CIF captures, ID proof,
address proof, age proof, contact details and additional details like residence
status and so on.
Ø CIF creation in Finacle CBS need
verification and it can go along with Signature capture and photo capture
through ECMS module(In CPC)
Creation of a CIF in
Finacle CBS
Ø Invoke menu option “CDEDUP” to see
whether the customer is already an existing customer.
Ø Enter
Last Name : ________ [ Mandatory] -- Click Proceed
Ø CIF ID
can also be searched from other filters – First Name, Passport No, Middle
Name,National ID, PAN Card no, Driver’s License No,Date of Birth, Postal Code
and Preferred Phone No.
Ø By giving
the Last Name the list of CIF ID are displayed.
Ø If the
customer is not an existing customer then
Ø Invoke the menu option CCRC for creation of CIF
Ø Select the function add and click on
button GO.
In the
details screen provide all the data mentioned below:
o ID details
o Address details
o Contact details
o Additional
details
Ø Click on submit – System adds the record
to the database and generates the CIF ID.
Ø CIF creation needs a verification by
Supervisor and it can be done using the same menu option “CCRC”
Post a Comment